Returns & Refund Policy

We want you to love your order. At Half Full Wine Co., we’re here to spread a little optimism, and if something isn’t right, please reach out. We’ll do our best to make it right.

Merchandise

We accept returns of unused merchandise within 14 days of delivery.

To be eligible for a return, merchandise must be:

• unused and unworn
• in its original packaging, with tags
• in the same condition it was received
• accompanied by proof of purchase

To request a merchandise return, email hello@halffullwine.com. If your return is approved, we’ll send instructions for sending it back. Items returned without prior authorization may not be accepted.

Unless the return is due to our error or the item arrived damaged, original shipping charges are non-refundable.

Wine Sales

All wine sales are final. Because wine is a perishable, regulated product, we do not accept returns or exchanges on wine except where required by law, or if the wine was:

• damaged in transit
• defective or spoiled
• incorrectly fulfilled
  

If there is an issue with your wine order, email hello@halffullwine.co within 3 days of delivery and include your order number and photos, if applicable. If something truly missed the mark, we’ll review it and determine whether a replacement, store credit, or refund is appropriate and legally permitted.

Adult Signature Required for Wine Deliveries

You must be 21 years of age or older to purchase wine from Half Full Wine Co. By placing an order for wine, you represent that you and the recipient are at least 21 years old.

An adult signature from someone 21 or older is required for all wine deliveries. Wine cannot be left unattended, and we do not ship wine to P.O. boxes.

If a wine shipment is returned to us due to:

• failed delivery attempts
• refusal to sign
  
• inability to provide a valid 21+ signature
  
• an incorrect or undeliverable address provided by the customer

we may charge return shipping, reshipment fees, and any applicable restocking fee to the extent permitted by law.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us right away at hello@halffullwine.com so we can make it right.

Gift Cards

Gift cards are final sale and non-refundable.

Sale Items

All sale items are final sale.

Exchanges

We do not process direct exchanges. If your item is eligible for return, the fastest way is to request a return and place a new order separately.

Refunds

If your return or claim is approved, we’ll notify you once it has been reviewed. Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed, though your bank or credit card provider may take additional time to post it.

If you have not received your refund within 15 business days after approval, email hello@halffullwine.com.